Flex Frames
**Return Policy**
To return an item you must call Bernell to receive an RMA number. This RMA number must be visible on the outside of the box. Returns will be fully credited if there is a manufacturer defect, such as cracks, peeling or color fading. Frames returned with cuts or marks caused by chewing on the frames will not be considered a defect and just non-returnable.
Exchanges can be made with any frame but the returned frames MUST be in mint condition. Any frames returned to stock, but not exchanged, will be subject to a 15% restocking fee.
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Please be aware that Bernell online accounts require a one-time registration and approval for Healthcare Professionals and staff, Schools, Hospitals, or Government customers. They are not available to the general public. If you currently have a Bernell account but are uncertain about your online registration status, please don't hesitate to reach out to our dedicated Customer Service Team at info@bernell.com or call us at 574-259-2070.
